Friends and Guests of Austin Ghost Tours,
Many of you ask at the start of a tour if we will be visiting the haunted Driskill Hotel. The answer is, probably not, thanks to an email all tour companies received from the hotel management on July 7th, 2018:
Letter from the Hyatt sent to local tour companies:
:”Good Morning, I hope this email finds you well. We are delighted that you bring groups in to share The Driskill’s rich history with the community. As a full functioning hotel our guest’s satisfaction and experience is our number one priority. The concierge team is reaching out to all the tour companies in the area to inform them of our buildings new policy regarding tour groups. Moving forward tour groups must remain under ten people. If tour groups enter the building exceeding this amount they will be asked to leave. Tour groups must come before 9p.m. After 9p.m. they will be asked to leave. Our hotel guest floors are for registered guests only, including the Mezzanine level. Tour groups must remain in the public areas of the hotel, which include the Main Lobby and The Driskill Bar. Please ensure that your tour guides are reminding the group to stand off to the side, so that they are not blocking the stairs or the walk ways. Thank you so much for understanding and respecting the comfort of our registered guests. Please let us know if you have any questions. Sincerely, The Driskill Concierge Team”
We will not be escorting you into the Main Lobby, which has been our custom for over 20 years as a part of telling the historic haunted stories of downtown Austin. The newer tour companies’ liberties with The Driskill’s hospitality seem to have dampened a warm welcome. Add to that, the outward corporate insistence of the Hyatt chain that there are no ghosts and the fact that our tours are rarely 9 people or fewer.